Advantages of Instant Messaging in the Enterprise
- Rapid information dissemination
- Faster, more immediate decision-making
- The ability to be more responsive to customers
- The ability to achieve more in meetings - and without busy managers needing to attend each time
- Motivating and including dispersed or home-based team members, improving remote collaboration and individual and team productivity
Read the free white paper: IM: The Business Opportunities, which details the advantages of using instant messaging in the workplace.
Key advantages IM can bring to the workplace:
IM, like web conferencing, is infiltrating and revolutionising the workplace, accelerating business cycles, and helping to maintain close, collaborative team cultures. IM allows users to effectively be in multiple places at the same time. Users can take action on routine items or check facts while engaged in a meeting. It has the power to change the way we work.
Here's an example: A customer service organisation finds itself threatened with being overloaded during a peak business period during the year. It has two choices: make customers wait and risk losing their business, or plug the staff gap – quickly.
Using Instant Messaging, the management and its recruitment agency are able to line up additional resources within hours. Falling back on email and phone calls, the same process could take days.
Sceptics of IM who say that people will abuse it by talking to each other all the time should realise that this can easily happen on the phone, via email, and by the coffee machine.
The bottom line is that IM offers business value - with unified communication, direct contact, improved collaboration and cost savings. It is a fast way to get co-workers attention, rapidly resolve issues/questions and save on phone costs. IM is especially useful for remote workers where building a community is essential in helping employees to be more effective.
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