Estate Agent Speeds up Communication
CORUM PROPERTY:
CLIENT PROFILE
Corum is a privately owned estate agent with nine offices in central Scotland. The company’s goal is to provide clients with a market leading service, with no secondary agenda to sell mortgages and financial services. Each sale is personally handled by the partner for that area. It is crucially important that the company can securely communicate customer requirements in real time to its sites and supply chain.
THE SITUATION
Using email, the company experienced many delays communicating across its nine sites and with its supply chain. Of particular concern was the difficulty experienced when sending and receiving large graphic files by email. As a prestigious estate agency, Corum produces high quality property schedules on a daily basis. The company needed a solution that would allow employees to quickly and securely transfer large files to/from their suppliers, in order to meet the tight print and advertising deadlines.
SOLUTION
By implementing ChatSure, Corum employees have been able to communicate in real time with their other offices and the supply chain, and be confident that their communication and files have been delivered. History tracking also provided confidence that delivery deadlines were being met and provided a record of requirements. By using ChatSure, Corum has been able to rapidly implement a solution that runs across platform – of particular importance to the Marketing department who predominantly use Apple Macs – and without the need to install software of hardware.
KEY BENEFITS
While traditional email continues to be of benefit, the company have benefited from increased efficiency as information is now communicated in real time. Schedule production and advertising deadlines are met as delays due to email delivery are eliminated, providing a more efficient service to customers. While the built-in presence detection allows Corum employees to instantly check if other users are online, and available for non-disruptive communication.
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