ChatSure Customer Support

New Customer? Please download the ChatSure User Guide (pdf) which contains the quick start guide & basic 'how-to' support for ChatSure users.

We want to offer our customers complete peace of mind, with access to the help and support of trained ChatSure IM specialists available when needed. Therefore we provide a number of support options for customers:

IM Support: Add 'ChatSure Support' to your ChatSure IM contacts list and you can ask questions and get clear jargon-free answers in seconds. ChatSure Support is normally available online between 9.00am - 5.00pm, Monday to Friday.

Email Support: You can email us or fill in an online form with a query at any time - we aim to respond within 24 hours (Monday to Friday).

Telephone Help Line: Prefer to call? Our technical customer service team are expertly trained to support ChatSure. They can be contacted 9.00am - 5.00pm, Monday to Friday on +44 (0)8700 500 735. We can also provide tailored 24/7 access to our customer support helpline if required - ask us about this

ChatSure Upgrades

Always on the latest version: To help keep your business competitive and efficient, we constantly improve ChatSure to provide “must have” features that save you both time and money.

Free Automatic Upgrades: ChatSure upgrades are included free of charge, with no downtime for customers, as the service is hosted on NetIDme secure servers.

Please call us on: +44 (0)8700 500 735, or send us an email to find out more. Alternatively please complete the short online enquiry form, and we'll get back to you as soon as possible.